Refund Policy

1. Event Ticket Refunds

Event ticket refunds are subject to the individual event organizer's refund policy. Generally, tickets can be refunded up to 48 hours before the event start time, unless otherwise specified by the organizer at checkout. No refunds will be issued for tickets after the event has started or concluded.

For virtual and hybrid events, refund eligibility follows the same 48-hour window unless the organizer has set a different policy. Access links for virtual events are considered delivered upon issuance and may not be eligible for refund once accessed.

2. Subscription Refunds

Subscription fees are generally non-refundable. However, if you cancel your subscription within 7 days of the initial purchase and have not used any premium features during that period, you may be eligible for a full refund.

Monthly subscriptions can be cancelled at any time. Upon cancellation, you will retain access to premium features until the end of your current billing period. No partial refunds are issued for unused days in a billing cycle.

Annual subscriptions cancelled after the 7-day window are non-refundable but will remain active through the end of the subscription year.

3. Event Cancellation by Organizer

If an event is cancelled by the organizer, all registered ticket holders will receive a full refund automatically within 5–10 business days to the original payment method. Community Connect will notify affected attendees by email.

If an event is postponed to a new date, your ticket will remain valid for that date. If you cannot attend the rescheduled event, you may request a refund within 48 hours of the postponement announcement.

4. Non-Refundable Items

The following are not eligible for refunds under any circumstances:

• Payment processing fees charged by Stripe or other third-party processors
• Tickets for events that have already occurred
• Subscriptions cancelled after the 7-day initial window
• Community memberships or one-time access fees unless the event or community is cancelled by the organizer
• Promotional or discounted tickets marked as non-refundable at checkout

5. How to Request a Refund

To request a refund, email us at info@cconnect.vip with the following information:

• Your full name and registered email address
• Order or transaction number
• Name of the event or subscription
• Reason for the refund request

We will respond to refund requests within 3 business days. Approved refunds are processed to the original payment method within 5–10 business days depending on your bank or card issuer.

6. Processing Fees

Payment processing fees charged by Stripe are non-refundable and will be deducted from the refund amount where applicable. The net refund amount will be clearly communicated to you before the refund is processed.

7. Chargebacks & Disputes

If you have a dispute regarding a charge, please contact us at info@cconnect.vip before initiating a chargeback with your bank or card issuer. We are committed to resolving all issues fairly and promptly, and many disputes can be resolved faster through direct contact.

Initiating a chargeback without first contacting us may result in the suspension of your account pending investigation. If you are not satisfied with our resolution, you retain the right to contact your payment provider.

8. Policy Changes

Community Connect reserves the right to update this Refund Policy at any time. Material changes will be communicated via email or a notice on the platform. Continued use of the Services after changes take effect constitutes acceptance of the revised policy.

9. Contact Us

For any questions about this policy or to request a refund, contact us at: info@cconnect.vip